Testimonials

Actual Kendall customers share their experiences

Lynn Standley Coe
Fairbanks Service Customer

"I would like to acknowledge the excellent customer service I recently received from your staff. I called to speak with your service manager yesterday once I realized my super trusty 2001 Subaru Outback was experiencing a serious problem. Darlene went above and beyond the normal call of duty to accommodate me. She very calmly explained the process to me and said that she would personally be awaiting my arrival. Once I arrived both she and Tony sprang into action to make certain I was taken care of. I would like you to know how much I appreciate their professional manner as well as how much I appreciate their allowing me to bring my vehicle in without an appointment. I will soon be in the market for another new Subaru. I had given some thought to heading south in search of a 'better deal.' However I will once again be purchasing my new vehicle from my local Subaru dealership here in Fairbanks."

Greg
Online Negotiation Customer
"I bought a 2010 RAV4 Sport V6 4WD. I did the price negotiations through the Kendall web site. It's a great way to buy a car. All of the inquiries and bids I made on line received a very fast and courteous response. I appreciated the fact the the Kendall people didn't give me the "hard sell" on the car. They were open, friendly and very accommodating. It was the best experience I've had in buying a car."

Scott Flamme
Fairbanks Service Customer
"The seamless service and professional staff makes you feel like you are appreciated - which is not typical of most Fairbanks auto dealers. I have to say that other auto dealerships have alot to learn or they will loose customers to a superior product and to exceptional service. Thanks for the great service."

Scott & Molly Marler
Toyota Customer
"HANDS DOWN.....the best experience I have EVER had buying a vehicle. Kendall has the absolute best online information, technology, and response compared to their competition in AK. It has been over a week since I first started researching used vehicles on the internet. I posted several inquiries with Kendall competition and still have NEVER gotten a response. Kendall responded to my request before I had even exited their website. THIS IS CUSTOMER SERVICE. The entire experience was a pleasant surprise."

Justin Andryjowicz
Toyota Customer
"Scott was very informative and helpful. He took the time to explain to me everything that was being done in a manner that made sense without 'dumbing it down'. As well, after hearing that I had just moved to Alaska from California, he took the time to explain to me various customer level vehicle maintenance tips to help me prolong the performance and appearance of my vehicle, as well as other tips for owning a vehicle in this sort of wintery environment. Most importantly, though, his friendly and welcoming nature made me feel as if he, Kendell Toyota, and Toyota itself truly appreciated my business and wanted me to be happy with my decision to choose them as the place to care for my vehicle."

Martha A. Reinbold
Service Customer
"Barbara's attention to detail and her desire to listen to my concerns is consistently appreciated. I know she will take care of me properly and I value that personal one on one relationship. I know she doesn't remember me from visit to visit, but I remember her and ask for her. I know Kendall provides excellent mechanical service, but what makes the difference is the personalized feeling Barbara shares with her customers. I'm not going anywhere else."